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Assisting businesses to leap into the world of Digital Transformation. Browse through our range of Office Multifunctional Printers, Production Printers & Industrial Printers.
Empowering businesses with futuristic Printing Solutions since 2012.

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Always there for your devices

CS Remote Care Global Services – remonitoring that’s always there for you

CS Remote Care Global Services is an automated monitoring and communication system between your office’s Konica Minolta output devices and the Konica Minolta Service Organisation. It regularly checks for technical problems and consumable depletions, and takes the necessary tasks to solve them automatically to provide stable operations at all times. It helps you manage your devices more easily by minimising any unwanted downtimes and taking away the trouble of having to make service calls manually. Our goal is to provide you with greater satisfaction and reassurance at all times for the success of your business.

CSRC Global Services

CS Remote Care Global Services

Automated billing means no more monthly reporting of counter readings

CS Remote Care takes away manual output counter readings by automatically checking and transmitting the precise readings to the service organisation at specified intervals, thereby automatically and correctly billing you at all times.

Automated delivery of consumables keeps stocks full at all times

With CS Remote Care, you no longer have to order consumables, such as toners manually. Whenever it senses that any consumables of your devices have reached a specified minimum, the delivery is automatically made before they are depleted.

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Automated dispatching of customer engineer requires no service calls

If your device encounters a technical problem, an analysis will immediately be conducted to determine if the problem can be solved remotely. If a customer engineer visit is required, one will promptly be dispatched with the details for solutions.

Issuance of usage reports and consultation to reduce TCO

CS Remote Care automatically keeps a full record of past usage, maintenance and more for each of your devices. This information can be provided with consultations to help you grasp the precise state of your devices to reduce TCO.

Security

CS Remote Care Global Services carry out security measures from various viewpoints for data leakage, unauthorized access to a network, VIRUS AND HACKER INVASION and so on. Also, they collect only information necessary for services by a safe method.

Security on CS Remote Care communication

HTTP security

  • Encryption of transmitted data
    Besides SSL encryption, the data is encrypted using an common key encryptosystem in the device and the CS Remote Care host.
  • Defined data with unique format
    The data has a specific form to prevent spoofing

E-mail security

  • Encryption of transmitted data The data
    is encrypted using an common key encryptosystem in the main body and the CS Remote Care host
  • Defined data with unique format
    The data has a specific ID to prevent spoofing. If the ID is not correct, the e-mail will be deleted as an illicit e-mail
CSRC Global Services

Security inside of CS Remote Care Global Services

Illegal access is protected by firewall, and only registered administrators can access the data collected by CS Remote Care Global Services

Information CS Remote Care Global Services collect

CS Remote Care Global Services retrieve data only from the machine memory where devices related information, such as machine adjustment data, machine setting data, counter information and problem information is stored. They cannot access data in the image memory or the hard disk drive where information regarding documents and image data for image processing is stored. Also, they never collect any personal information, print data, or any print job related information.