Telecommunication is a fast growing industry which helps us stay connected. With the fast growth, come challenges. Rapid growth increases the burden on operational processes like managing data, increasing cost, quality of support and many more. These challenges prevent telecom companies from providing better customer service.

With the inclusion of Robotic Process Automation, telecom industry can increase the operational efficiency and speed of operations thus reducing the pressure. Automating processes will streamline process and increase customer response time with accuracy. The commonly automated processes in the telecom industry are service fulfilment, service assurance, billing, revenue management and network management etc.

After implementing RPA, telecom industry can leverage improved service delivery, reduced cost, decreased human intervention and high level of scalability.

RPA is boon for services industry and Business Process Outsourcing (BPO) industry is one of them. It is always looking for high-degree of productivity at reduced cost due to heavy competition. IT-BPM sector becomes the largest employers who are employing 3.5 million professionals with most of them doing mundane repetitive tasks.

BPO industry can really benefit by adopting Robotic Process Automation (RPA) technologies in area like customer experience, data processing, support services. RPA can help BPO industry in significantly reducing response and resolution time with reduced cost and higher productivity. With this level of accuracy and efficiency, customer experience can be sky high.

The transportation and logistics industry is rapidly going through the digital transformation. Analysis by the World Economic Forum and Accenture states that there is $1.5 trillion11 of value at stake for logistics players, and a further $2.4 trillion worth of societal benefits, as a result of widespread digital transformation in the transportation industry.

Shipping and logistics companies are highly under pressure on budgets by customers and shipping firms demanding higher prices for their services. In the shipping and logistics industry, back office operations like updating customer details on portals with the current status and ETA, scheduling a delivery, or tracking are performed manually.

Manufacturing industry was focused on optimizing the operational processes like assembling, testing and packaging products using physical robots. But the industry still struggles to keep back office processes like invoice processing, procurement, vendor communication and report generation at pace. In order to remain competitive, manufacturing industry has to focus on optimizing these processes using robotic process automation to reduce costs while improving efficiency.

When there is a significant volume of work that has to be processed frequently, RPA is most effective solution to optimize these back office as well the repetitive tasks like quoting, invoicing, accounts payable, accounts receivable, general ledger operations, Sales, Pipeline and Pricing Report Creation etc.

The Education Industry has always been document oriented and is still. Staff in educational institutes is always busy in doing mundane and repetitive tasks like verifying information from documents, registering students in systems, etc. With Robotic Process Automation institutes can automate IT as well as administrative activities which will save time and cost leaving more time for analysis and service improvement activities.

Here are a few activities like candidate shortlisting, course registration, student on-boarding, attendance tracking and student grading /assessment, HR/admin/finance which can be automated using Konica Minolta’s Intelligent Automation platform RPA in education industry.

The entire healthcare industry is swiftly moving towards automated interactions and data management, powered by RPA, so the players who fail to keep up with these industry trends will eventually face financial downfall. So to uphold customer loyalty, enrich the customer experience, and enhance competitive advantage – RPA and automation adoption is the key force.