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Konica Minolta IT Process Automation automates repetitive and routine IT tasks to reduce downtime and improve incident response and resolution. It offers advance capabilities like ticket auto-resolution, Chatbot, Machine Learning and rapid API integrations.

The benefits of IT Automation are compelling – automation improves accountability, efficiency and predictability, while reducing cost, variability and risk.

With Automation, IT support team works smarter and faster to detect digital service issues and resolve them before impacting business operations.

How Automation in IT Work?

Konica Minolta uses cutting-edge computing power and self-fulfillment to simplify IT issues at different levels. It helps in IT process orchestration, automation and resolution of service desk tickets.

Empower the business users through self-service, and the automated delivery of services through 24 x7 automation service catalog.10 to 40% tickets (incidents and service requests) will get resolved automatically using Konica Minolta.

Service Desk automation will help you fulfil common service requests from business users like password reset, shared folder access, distribution list management, install software, O365 user creation, user creation in business applications, employee onboarding and offboarding etc automatically without involving IT.

Konica Minolta’s Intelligent Automation platform

Automate 10% - 40% of IT service requests and incidents

Self-service to facilitate business users with quick resolution

500+ connectors and integrations with IT and Business applications

Ticket classification for email,IVR and chat-based tickets

Application, Cloud, Infrastrucure and Network Support Automation

IT and network operations center is the focal point for 24x7 monitoring and management of business applications, databases, platforms, systems and networks. Konica Minolta’s Intelligent Automation platform helps in Automation of common NOC tasks and automated and semi-automated resolution of alerts, events and tickets. The automation can be triggered from service request console (one touch automation) or through event from monitoring tool or regular maintenance routines. Server Restart, Service Restart, Health Check of Systems and Applications, Resolve database, network, compliance performance issues

Rich library of 250+ connectors to IT systems and applications

Tech Assist to add human in loop for ticket resolution

IT alerting for ticket assignment, setting up meeting in case of p1 incident

SAP, Infor, Oracle EBS and ERP incident automation

Ability to automate 99% of applications and systems in your infrastructure